ServiceNow and NVIDIA announce partnership to construct generative AI past enterprise IT

Constructed on the ServiceNow Platform with NVIDIA AI software program and DGX infrastructure, customized large-scale language fashions convey clever workflow automation to enterprises.

data 2023-ServiceNow and NVIDIA at the moment introduced a partnership to develop highly effective, enterprise-grade generative AI capabilities that can remodel enterprise processes with sooner and smarter workflow automation.

Utilizing NVIDIA software program, providers and accelerated infrastructure, ServiceNow is growing customized massive language fashions skilled on the info. ServiceNow platformAn clever platform for end-to-end digital transformation.

This extends ServinceNow’s already in depth AI performance with new makes use of for generative AI throughout the group – together with for IT departments, customer support groups, staff and builders – to strengthen workflow automation and quickly improve productiveness.

ServiceNow can also be serving to NVIDIA streamline its IT operations with these generative AI instruments, utilizing NVIDIA information to customise it. NVIDIA® NeMo™ Base fashions operating on hybrid-cloud infrastructure, together with NVIDIA DGX™ Cloud And within the yard NVIDIA DGX SuperPOD™ AI supercomputers.

“IT is the nervous system of each fashionable enterprise in each business,” stated Jensen Huang, founder and CEO of NVIDIA. “Our collaboration to construct hyper-specialized generative AI for enterprises will improve the capabilities and productiveness of IT professionals around the globe utilizing the ServiceNow platform.”

“Because the adoption of generative AI continues to speed up, organizations are turning to trusted suppliers of battle-tested, dependable AI capabilities to extend productiveness, acquire competitiveness, and defend information and IP,” stated CJ Desai, president and chief working officer. The ServiceNow. “Collectively, NVIDIA and ServiceNow will assist energy new automations to gas productiveness and maximize enterprise influence.”

Utilizing Generative AI to Reshape Digital Enterprise
ServiceNow and NVIDIA are exploring plenty of generative AI use instances to simplify and enhance productiveness within the enterprise by delivering higher accuracy and higher worth in IT.

This contains growing clever digital assistants and brokers that deal with broad person queries and assist queries with purpose-built AI chatbots that use massive language fashions and concentrate on outlined IT duties.

To simplify the person expertise, enterprises can customise chatbots with possession to create a central generator AI useful resource that stays on matter whereas fixing many alternative questions.

These generative AI use instances additionally apply to customer support brokers, permitting them to prioritize instances with higher accuracy, saving time and enhancing outcomes. Customer support groups can use AI for automated drawback decision, generate knowledge-based writing based mostly on buyer case summaries, and generate chat summaries for fast hands-off, decision, and summaries.

As well as, generative AI can enhance the worker expertise by figuring out development alternatives. For instance, delivering custom-made studying and growth suggestions based mostly on programs and mentors, pure language queries and worker profile information.

Full-stack NVIDIA Generative AI software program and infrastructure gas speedy growth
In generative AI analysis and growth, ServiceNow is utilizing
NVIDIA AI Foundations Cloud providers and NVIDIA AI Enterprise A software program platform that features the NVIDIA Nemo framework.

included in Nemo They’re speedy tuning, tracked optimization, and data acquisition instruments to assist builders construct, customise, and deploy language fashions for enterprise use instances. Nemo Guardrails The software program can also be included and permits builders to simply add location, security and safety features to AI chatbots.

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